PRIVACY POLICY

This Privacy Policy explains how the “www.lastmilecare.in” and the mobile apps : "1Care by LMC" developed, owned, managed and operated by Lastmilecare India Pvt. Ltd and "Abua Swasthya" App (defined herein below) developed, managed and operated by Lastmilecare India Pvt. Ltd values User’s (defined herein below) privacy and how it is committed to protect privacy of User’s Sensitive Personal Data (defined herein below), which User’s entrust to Us.

DEFINITIONS

In this document, terms that commence with a capital letter are defined in this Section and shall have the following meaning:

“Sensitive Personal Data” means your first and last name, date of birth, residential address, email address, telephone number, email address, identification number, location data, physical, biometric, genetic, physiological, genetic, mental, economic, cultural or social identity or any information by which an User (defined herein below) can be identified;

“Us/We/Our” means Last mile care Pvt. Ltd, a company incorporated and existing under the Companies Act, 2013, and having its registered office at 3rd Floor, Landmark Cyberpark, Sector 67, Gurugram - 122018

“Process(ing)” means any operation or set of operations which is performed on Sensitive Personal Data or on set of Sensitive Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available alignment or combination, restriction, erasure or destruction;

“Registered User” refers to any User who has registered on Our Website in order to avail our Services (defined herein below).

“User(s)” or “You(r)” means any natural or legal person including but not limited to any company, firm, sole proprietorship or other associations of individuals, who visits, search or accesses our Website and includes a Registered User.

1. SCOPE AND APPLICABILITY This Privacy Policy applies to all users of our website( "lastmilecare.in"), mobile platforms ("1Care by LMC" App) , and healthcare services, including teleconsultations, health screening programs, and wellness initiatives. This policy governs data collection and usage in compliance with applicable laws and regulations.

2. INFORMATION WE COLLECT To provide quality healthcare services, we collect and process the following types of information:

a. Personal Information

  • Full Name, Date of Birth, Gender

  • Contact details (Phone Number, Email ID, Address)

  • Identification Proof (ABHA No., PAN, Driving License, if required)

b. Health and Medical Information

  • Medical history, diagnosis, test results, and prescriptions

  • Vitals, symptoms, lifestyle information, and consultation details

  • Reports from diagnostic tests and preventive health screenings

  • Insurance details and medical credit usage (if applicable)

c. Technical and Usage Data

  • IP address, device type, and browser information

  • Cookies, tracking mechanisms, and session logs

  • Website usage patterns, referring pages, and interactions

3. PURPOSE OF DATA COLLECTION We collect personal and health-related data for the following purposes:

  • To provide and improve our healthcare services, including diagnostics and consultations

  • To enable appointment scheduling, prescription management, and follow-ups

  • To process payments, insurance claims, and health credit facilities

  • To comply with legal obligations, regulatory requirements, and government mandates

  • To enhance user experience through personalization and AI-based health insights

  • To prevent fraudulent activities and ensure data security

4. DATA SHARING AND DISCLOSURE Your data may be shared with third parties under the following circumstances:

  • Healthcare Providers: Medical professionals, diagnostic labs, and specialists involved in your treatment

  • Service Partners: Payment processors, IT support providers, and customer service platforms

  • Regulatory Authorities: When required by law, judicial processes, or compliance obligations

  • Corporate Mergers & Acquisitions: In case of a business transition, acquisition, or restructuring

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. DATA SECURITY MEASURES We employ robust security practices to safeguard your data, including:

  • End-to-End Encryption: Secure transmission and storage of sensitive data

  • Access Controls: Role-based access and multi-factor authentication

  • Regular Security Audits: Continuous monitoring for vulnerabilities and threats

Despite these measures, no system is completely secure. We recommend exercising caution when sharing sensitive information online.

6. YOUR RIGHTS AND CHOICES You have the right to control your personal data, including:

  • Access & Correction: Request access to your data and rectify inaccuracies

  • Data Deletion: Request removal of personal information subject to legal requirements

  • Communication Preferences: Opt-out of marketing or promotional messages

  • Data Portability: Request a copy of your medical records in electronic format

For requests, email us at info@lastmilecare.in.