At Last Mile Care Private Limited (“LMC”, “we”, “us”, or “our”), we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal data when you use our website (https://lastmilecare.in/) and our healthcare services, including in-person consultations, telehealth services, diagnostic tests, and other offerings. By accessing or using our services, you agree to the terms set forth in this Privacy Policy.
This Privacy Policy applies to all users of our website, mobile platforms, and healthcare services, including teleconsultations, health screening programs, and wellness initiatives. This policy governs data collection and usage in compliance with applicable laws and regulations.
To provide quality healthcare services, we collect and process the following types of information:
– Full Name, Date of Birth, Gender
– Contact details (Phone Number, Email ID, Address)
– Identification Proof (ABHA No., PAN, Driving License, if required)
– Medical history, diagnosis, test results, and prescriptions
– Vitals, symptoms, lifestyle information, and consultation details
– Reports from diagnostic tests and preventive health screenings
– Insurance details and medical credit usage (if applicable)
– IP address, device type, and browser information
– Cookies, tracking mechanisms, and session logs
– Website usage patterns, referring pages, and interactions
We collect personal and health-related data for the following purposes:
– To provide and improve our healthcare services, including diagnostics and consultations
– To enable appointment scheduling, prescription management, and follow-ups
– To process payments, insurance claims, and health credit facilities
– To comply with legal obligations, regulatory requirements, and government mandates
– To enhance user experience through personalization and AI-based health insights
– To prevent fraudulent activities and ensure data security
Your data may be shared with third parties under the following circumstances:
– **Healthcare Providers:** Medical professionals, diagnostic labs, and specialists involved in your treatment.
– **Service Partners:** Payment processors, IT support providers, and customer service platforms.
– **Regulatory Authorities:** When required by law, judicial processes, or compliance obligations.
– **Corporate Mergers & Acquisitions:** In case of a business transition, acquisition, or restructuring.
We do **not** sell, rent, or trade your personal data to third parties for marketing purposes.
We employ robust security practices to safeguard your data, including:
– **End-to-End Encryption:** Secure transmission and storage of sensitive data.
– **Access Controls:** Role-based access and multi-factor authentication.
– **Regular Security Audits:** Continuous monitoring for vulnerabilities and threats.
Despite these measures, no system is completely secure. We recommend exercising caution when sharing sensitive information online.
You have the right to control your personal data, including:
– **Access & Correction:** Request access to your data and rectify inaccuracies.
– **Data Deletion:** Request removal of personal information subject to legal requirements.
– **Communication Preferences:** Opt-out of marketing or promotional messages.
– **Data Portability:** Request a copy of your medical records in electronic format.
For requests, email us at **[Insert Contact Email]**.
We use cookies and similar technologies to improve website functionality and user experience. You can manage cookie preferences through browser settings.
Our website may contain links to external websites or services. We are not responsible for their privacy policies and encourage you to review them before providing personal information.
Our services are intended for users above 18 years of age. If we inadvertently collect data from minors without parental consent, we will take steps to delete such information.
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website with the effective date.
For privacy-related queries or concerns, reach out to us:
[email protected]